CROWN'S MISSION:
Equipping people worldwide to learn, apply, and teach God's financial principles so they may know Christ more intimately, be free to serve Him, and help fund the Great Commission.

Career Opportunities

JOB DESCRIPTION

POSITION: Unified Communications Specialist    

JOB SUMMARY :
Based in the Crown Financial Ministries home office located in Gainesville, Georgia, the Unified Communications (UC) Specialist will participate in the planning and implementation of projects that will enhance the messaging environment including videoconferencing and VOIP for multisite locations. Join the Crown technology group in this full-time, 40-hour per week position.

ESSENTIAL JOB FUNCTIONS:

• Testing, implementing, installation, and documentation of various platforms including: PBX, IVR, Reporting and VOIP
• Ongoing support of call center technology and integrated systems
• Create PL/SQL queries for troubleshooting and reporting
• Plan rollout activities, procedures, and policies for repeatable practices
• Document deployment techniques for rolling out and supporting current and future technologies
• Assist with various projects as needed

MINIMUM REQUIREMENTS:

• Exchange 2003 (knowledge of 2007)
• Exchange ActiveSync
• Strong interpersonal as well as written and verbal communication skills
• Strong customer service skills
• Working knowledge of communication technologies such as: TCP/IP, Ethernet, QOS, VOIP, and telephony
• Possess understanding of LAN/WAN architectures
• Experience with router configurations, voice mail, unified messaging, ACE and IVR systems
• Intimate with care and feeding of mission-critical telecom facilities, and mobile communications (cell phones and PDA’s)

ABILITIES REQUIRED:

• Detail-oriented, good analytical and troubleshooting skills, organized and methodical
• Physical abilities to perform the essential functions of the position
• Mature Christian

Candidates should live within driving distance of Gainesville, Georgia. To apply, please forward a cover letter addressing specific experience related to the requirements of this position along with a current résumé to ITRESUMES@crown.org with a subject line of Unified Communication Specialist.

 

ECFA member since 1988