CUSTOMER SERVICE

SHIPPING METHODS:

Material orders are typically shipped within 2 business days via FedEx. Normal delivery for regular shipments can be expected within 4 – 9 business days. For Saturday delivery or if another shipping method is required, please contact our office.

RETURN POLICY:

It is our desire to equip you with quality resources to meet your needs and goals. Should a product not meet your expectations, please call our Client Services Team at 1-800-722-1976 or email customercare@crown.org within 30 days of the purchase date to discuss a resolution.

All returned items require an authorization code and must be received by our warehouse in new condition to obtain a refund. Note: software, audio CDs, and DVD’s must be returned unopened. Sales on special order, print on demand (POD), discontinued and clearance items are final. All returns are subject to a possible 15% restocking fee.

RETURN SHIPPING RESPONSIBILITY:

Customer is responsible for the cost, packaging and delivery of returned items in new condition. Shipping insurance is recommended. Shipping and handling charges are not refundable.

TO CONTACT US:

Client Services Representatives are available to answer any questions pertaining to materials or service and may be reached by calling 1-800-722-1976 Monday through Friday, 9 am – 5pm Eastern Time, or by emailing customercare@crown.org.

PRIVACY POLICY:

Crown Financial Ministries never sells or reveals its mailing list to others. Privacy is guarded zealously. Click here to read our full Privacy Policy.

SECURITY INFORMATION:

The Crown Financial Ministries Web site uses the industry standard for securely transferring your credit card information across the World Wide Web. We use 128-bit secure socket layer (SSL) encryption that makes it virtually impossible to intercept and read data during transmission.