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PRIVACY STATEMENT

Updated May 18, 2021

This privacy statement pertains to the activities of Crown Financial Ministries. Throughout this document, you will see the names “Crown Financial Ministries” and “Crown.” You may also see references to “we,” “us” and “our.” These names and references always include all headquarters staff, Budget Coaches and Advisors, Crown Associates, Career Direct Network and Nation Leaders. Where applicable, this may also include third-party Processors.

Crown is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy is designed to inform you of Crown’s privacy practices and principles regarding your online and offline information. Statement of Privacy applies to all Crown Financial Ministries websites and governs data collection and usage.

Our Privacy Policy is to inform you of our privacy practices and principles regarding your information as a donor, purchaser, volunteer, visitor, or other relationship. By using the Crown Financial Ministries website or contacting us through phone, email, mail, events or other means, you consent to the data practices described in this policy.

Crown Financial Ministries complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

Crown Financial Ministries is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

In compliance with the US-EU and Swiss-US Privacy Shield Principles, Crown Financial Ministries commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact us at: customercare@crown.org.

Crown also complies with The General Data Protection Regulation (GDPR) (EU) 2016/679, which governs the export of personal data outside the EU. For more information, contact us at: customercare@crown.org.

Entities Collecting Personal Information

Crown ministries and programs are represented using multiple names. In most cases, the name “Crown” will prominently appear on our website and other marketing materials. However, the following may also gather your private data and are also Crown entities:

  • Christian Economic Forum
  • Career Direct
  • MoneyLife
  • I Was Hungry

Some of your information is processed by third-party entities on behalf of Crown. For more information on these entities, click here.

Contacting Crown

Crown has a data protection officer (DPO) whose duties include overseeing questions related to this privacy notice. If you have any questions or concerns, or if you have a request regarding how we manage your personal information, this privacy notice or anything else related to our privacy policy please contact our DPO:

Crown
Attn: Data Protection Officer
8351 E Walker Springs Lane
Suite 403
Knoxville, TN 37923
Telephone number: 1-800-722-1976
Email: customercare@crown.org
Website: https://www.crown.org/contact-us/

Awareness

We care and highly respect your privacy. Crown’s Privacy Policy is to provide you with transparency in our privacy practices and give you our principles so that you may know how the information will be used. We will continue to treat your information with care and respect.

Collection of Your Personal Information

Crown Financial Ministries collects personally identifiable information that you provide through donations, purchases of Crown products, requests for free Crown resources and similar transactions with Crown. Crown collects this information because you voluntarily provide it. In some cases (for instance the purchase of a product or service or a request for a free resource), Crown will require certain information in order to complete the transaction.

This information includes but is not limited to your e-mail address, name, home or work address or telephone numbers. To continuously improve your service and tailor our subsequent communications to you, we may ask for additional information, such as your demographics, comments, professional interests, and contact preferences. When you donate, purchase an item, pay for an event, etc, we will have transaction information that you provide. This information might include your method of payment, credit card information, billing address, or other payment information.

There is anonymous information that may be collected that does not personally identify you, such as when you visit our websites, open our emails, click on promotions, or use our applications on third-party websites or platforms where we may collect usage, geographic location information, viewing habits, and technical data such as your computer hardware, browser information and software. This information can include your IP address, browser type, domain names, access times, device identifier, and referring website addresses. This information is used by Crown Financial Ministries for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Crown Financial Ministries websites and online experiences.

If you are visiting a Crown website or otherwise utilizing Crown resources via the Internet outside the United States, please be aware that your information (which includes your personal data) is being sent to the United States where our computer servers and digital records are located. That information may subsequently be transferred within the United States and also to other countries outside your country of residence. These countries may not necessarily have data protection laws that are as comprehensive or protective as the laws in your country of residence. However, our collection and management of your personal data will at all times be governed by this Privacy Policy.

Sharing Your Personal Information

The identity of all who contact Crown Financial Ministries will be kept confidential. Crown Financial Ministries collects and uses your personal information to operate the Crown Financial Ministries websites and offline support in order to deliver the services you have requested. The use of your personal information will be limited to the internal purposes of Crown Financial Ministries and only to further our ministry activities and purposes.

One exception to this policy is in the area of our radio ministry. If you sign-up or request information from one of our radio partner pages where both the logo of Crown Financial Ministries and the partner radio station logo is displayed, your basic information of name and email address may be shared only with the specific partner radio station. We do not share donation or transactional information or services.

Under no circumstances will we ever sell, rent, or lease your personal information to third parties. Your personal information will only be shared if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process, or enforceable governmental request;
  • Detect, prevent, or otherwise address fraud, security, or technical issue; or
  • Protect against harm to the rights, property or safety of Crown Financial Ministries, our users, or the public as required or permitted by law.

Crown Financial Ministries may share data with trusted partners to send you email or postal mail, provide customer support, improve services, or arrange for deliveries. All such third parties are prohibited via legal agreements from using your personal information except to provide these services to Crown Financial Ministries, and they are required to maintain the high level of confidentiality with your information.

Using your Personal Information

Crown Financial Ministries uses your information to understand your needs, your interests, and provide you with better service. The use of Personal Information will be limited to the internal purposes of Crown Financial Ministries and only to further our ministry activities and purposes. Crown Financial Ministries may use your personally identifiable information to:

  • Provide you with the information, services, or products, you request
  • Complete any transactions you request or issue donation tax receipts. Your credit card number and bank account information are only used for donation processing or purchases you made and are not retained for any other purposes.
  • Communicate with you about your account and transactions with us
  • Pray for you and your requested prayer needs
  • Send you information about our ministry or features on our websites and applications
  • Personalize content and experiences on our website and applications
  • Provide promotional information about our ministry activities
  • Optimize or improve our product, services, and operations
  • Collect statistics about our websites’ usage and effectiveness and to personalize your experience, and
  • Detect, investigate, and prevent activities that may violate our policies or be illegal.

Crown Financial Ministries will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Crown Financial Ministries or the site; (b) protect and defend the rights or property of Crown Financial Ministries; and, (c) act under exigent circumstances to protect the personal safety of users of Crown Financial Ministries, or the public.

Crown Financial Ministries encourages you to review the privacy statements of websites you choose to link to from Crown Financial Ministries so that you can understand how those websites collect, use and share your information. Crown Financial Ministries is not responsible for the privacy statements or other content on websites outside of the Crown Financial Ministries and Crown Financial Ministries’ family of websites.

Retention of Your Personal Information

Crown retains your information for as long as your account is active, as long as your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at customercare@crown.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Managing Your Personal Information

At your request, Crown will provide you with details of any personal information of yours contained in our records. You also have the right to correct any inaccurate information and you have the right to have your personal information deleted from Crown’s records. To exercise any of these rights, please contact us at customercare@crown.org. We will respond to your request promptly and comply with your request within a reasonable timeframe.

Depending on the Crown program or product, you may have been provided an account that gives you the ability to manage some of your information yourself. To update or delete information in your account, login and make the changes you desire. The information you delete will be erased from the digital records on our servers. Certain demographic information may be retained (such as your gender, birth year, country of residence, etc.) for research purposes, however this information will be anonymous and no longer be attached to you personally.

Online Advertising

Crown Financial Ministries does promote and encourage support of our ministry activities by purchasing advertisement on third-party websites occasionally. When your visit the Crown Financial Ministries website or a third party promotion for Crown Financial Ministries, we use various tracking information and the utilization of “cookies” on your computer in order to recognize your computer and to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We compile anonymous information over time about the content, promotions, and interests you or those who may use your computer visited or viewed. This information may be used to give us insights to targeted promotions and to encourage support of our ministry activities.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Crown Financial Ministries’ pages, or register with Crown Financial Ministries’ site or services, a cookie helps Crown Financial Ministries to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Crown Financial Ministries website, the information you previously provided can be retrieved, so you can easily use the Crown Financial Ministries features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Crown Financial Ministries services or websites you visit.

Security of your Personal Information

Crown Financial Ministries secures your personal information from unauthorized access, use or disclosure. Crown Financial Ministries secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Crown Financial Ministries will occasionally update this Privacy Policy to reflect company and customer feedback. Crown Financial Ministries encourages you to periodically review this Policy to be informed of how Crown Financial Ministries is protecting your information.

Contact Information

Crown Financial Ministries welcomes your comments regarding this Privacy Policy. If you believe that Crown Financial Ministries has not adhered to this Statement, please contact Crown Financial Ministries at customercare@crown.org. We will use commercially reasonable efforts to promptly determine and remedy the problem.